• Maximize efficiency and productivity with comprehensive call management features
• Reduce operating costs by unifying your networks and cutting down on maintenance
• Capitalize on your existing infrastructure by seamlessly integrating non-IP legacy systems
• Customize features to support your specific business

Inbound Call Routing

• Define business rules to control call distribution
• Access all the scripts you need
• Provide voice-assisted self-servicing
• Capture service and productivity data
• Segment your customers
• View live statistics and historical data

Outbound Call Control

• Choose from several dialing modes : predictive, broadcast, progressive and preview
• Target calls by defining unlimited filters
• Customize meaningful call scripts
• Measure success with on-demand reports for specific campaigns

Instrumental Reporting

• Capture valuable detailed information in the database
• Make decisions based on real-time data
• Print reports to suit specific needs

Call Quality Monitoring

• Supervise performance with live monitoring
• Record calls digitally
• Store recorded calls for later review

Workforce Management

• Create as many agent teams and team leaders as needed
• Track and monitor agent teams
• Create, publish and adjust work schedules
• Analyze agent activity by monitoring color-coded displays
• Assess adherence to work schedules based on historical data available in 15-minute increments

Aheevaphone

• Maximize the benefits of Aheeva CCS
• Increase your savings
• Minimize training with a user-friendly interface
• Deploy the new system rapidly
• Replace or work with traditional phones

CTI Command Line

• Watch or remove queued calls

Remote Management

• Access CCS from anywhere using an Internet connection
• Monitor calls
• Run reports
• Watch or remove queued calls with the CTI command line